Terms of Service

Welcome to Thespittingimage. These Terms of Service (“Terms”) govern your access to and use of our website and our hourglass products. By visiting or purchasing from our website, you agree to comply with these Terms. Please read them carefully before using our site.

If you do not agree to these Terms, you should not use our website or make any purchases from Thespittingimage.

1. About Thespittingimage

Thespittingimage is a U.S.-based brand specializing in hourglass products designed to enhance your space with elegance, style, and functionality. Our products combine timeless design with decorative value to elevate everyday environments.

2. Use of the Website

By using this website, you represent that:

You are at least 18 years old or have legal parental/guardian consent.
You will use this website only for lawful purposes and in accordance with these Terms.
You will not engage in activities that disrupt or damage the website or its functionality.

We reserve the right to deny access, suspend accounts, or cancel orders if any activity is deemed fraudulent or in violation of our policies.

3. Product Information and Availability

We strive to ensure that all product descriptions, images, and pricing on our website are accurate and up to date. However, occasional errors may occur. Thespittingimage reserves the right to correct such errors and update product details without prior notice.

Our hourglass products may have slight variations in color or design due to screen differences and production processes. These variations are not considered defects.

Product availability is subject to change at any time without notice. If an item becomes unavailable after you place an order, we will notify you and issue a full refund.

4. Orders and Payment

By placing an order on our website, you agree to provide accurate, complete, and current billing and shipping information. Orders may be canceled or delayed if incorrect information is provided.

We accept the following payment methods:
Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet.

All payments are securely processed through encrypted, PCI-compliant gateways. Thespittingimage does not store full payment details.

5. Shipping and Delivery

Order Cut-off Time: 5:00 PM (EST)
Handling Time: 2–3 business days (Monday–Friday)
Transit Time: 5–7 business days (Monday–Friday)

Shipping fee: $5.99 per order.

Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or weather conditions.

6. Returns, Refunds, and Exchanges

We want you to be completely satisfied with your purchase. Thespittingimage accepts returns and exchanges for both defective and non-defective products under the following conditions:

Return Period: 30 days from delivery date
Condition: Products must be new, unused, and in original packaging
Return Method: By mail
Restocking Fees: None
Refund Processing Time: 5 business days after we receive the returned item
Return Shipping Costs: Customers are responsible unless the item was defective or damaged upon arrival

Please contact support@thespittingimage.net before sending a return to receive detailed instructions.

7. Intellectual Property Rights

All content on Thespittingimage, including text, images, graphics, logos, and product designs, is the property of Thespittingimage and protected under copyright and trademark laws. You may not copy, reproduce, or distribute any content without prior written permission.

Use of our product images or designs without authorization is strictly prohibited.

8. Pricing and Promotions

All prices on our website are listed in U.S. dollars and are subject to change without notice. Promotional offers, coupons, or discounts cannot be combined unless explicitly stated. We reserve the right to modify or terminate promotions at any time.

9. Limitation of Liability

To the fullest extent permitted by law, Thespittingimage shall not be liable for any indirect, incidental, or consequential damages arising from:

The use or inability to use our website or products
Delays in delivery due to carrier or external issues
Errors or omissions in product descriptions

Our total liability shall not exceed the total amount paid for your purchase.

10. Warranty Disclaimer

All Thespittingimage products are produced with strict quality standards. Minor variations in design or finish may occur and are not considered defects. Except where required by law, products are provided “as is” without warranties of any kind.

11. Third-Party Services

Our website may include links to third-party websites or services that are not operated by Thespittingimage. We are not responsible for the content or practices of these external sites.