Return & Refund Policy
At Thespittingimage, we take pride in offering hourglass products crafted with quality, elegance, and everyday decorative value in mind. Your satisfaction is our priority. This Return & Refund Policy explains how you can return or exchange items, request refunds, and what to expect during the process.
1. Return Eligibility
We accept returns for both defective and non-defective products under the following conditions:
Return period: Within 30 days from the delivery date
Product condition: Items must be new, unused, and in original packaging
Exchanges: Accepted for new items only
Items that do not meet these requirements may not be eligible for a return or exchange.
2. How to Initiate a Return or Exchange
To begin a return or exchange:
Contact our support team at support@thespittingimage.net
Provide your order number and a brief explanation
Follow the instructions provided to ship your item
Please do not return items without contacting customer support first.
3. Return Method and Shipping Costs
All returns must be sent by mail to the address provided by our support team.
Return shipping costs: Customers are responsible unless the item is defective, damaged, or incorrect
No restocking fees for eligible returns
4. Refund Processing
Once we receive and inspect your returned item:
Refunds are processed within 5 business days
Refunds are issued using the original payment method
Processing time may vary depending on your bank or provider
5. Exchanges
If you wish to exchange a product:
Contact support to confirm availability
Ship the original product as instructed
Replacement will be sent after inspection
6. Damaged or Defective Items
If your item arrives damaged or defective:
Contact us immediately
Provide your order number
Include photos of the issue
We will guide you through the return or replacement process. Return shipping is covered in these cases.
7. Non-Returnable Items
Certain items are not eligible for return, including:
Used, altered, or damaged items after delivery
Gift cards or digital downloads (if applicable)
8. Customer Support
For any questions or assistance:
Email: support@thespittingimage.net
Address: 4010 BAYTOWN DR COLORADO SPRINGS CO 80916
Support hours:
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday: 10:00 AM – 3:00 PM (EST)
Sunday: Closed
We aim to respond within 24–48 business hours.
9. Why Choose Thespittingimage
Easy returns and exchanges
Return shipping covered for defective items
No restocking fees
Fast refund processing
Dedicated customer support
At Thespittingimage, we are committed to ensuring your satisfaction with every hourglass product purchase.