Privacy Policy

At Thespittingimage, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or interact with our services, including when purchasing our hourglass products.

1. Information We Collect

When you use our website, we may collect the following types of information:

Personal Information: Name, email address, billing address, shipping address, and payment-related details necessary to process your order.
Order Information: Products purchased, order history, shipping details, and transaction records.
Technical Information: IP address, browser type, device type, operating system, and browsing behavior on our website.
Cookies and Tracking Data: Information collected through cookies, pixels, and similar technologies to improve website functionality and marketing performance.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Provide customer support
Send order confirmations, shipping updates, and service-related communications
Improve our website, products, and customer experience
Prevent fraud, unauthorized transactions, and abuse of our services
Comply with legal obligations
Send promotional emails or marketing communications where permitted by law

3. How We Share Your Information

We do not sell your personal information. We may share your information only with trusted third parties when necessary to operate our business, including:

Payment processors to securely complete transactions
Shipping carriers and fulfillment partners to deliver your order
Website hosting, analytics, and technical service providers
Legal authorities when required by law or to protect our rights

All third-party providers are expected to handle your information securely and only for the purposes necessary to provide their services.

4. Payment Information

All payments on our website are processed through secure, encrypted, PCI-compliant payment gateways. Thespittingimage does not store your full payment card details on our servers.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website performance, remember user preferences, analyze traffic, and support advertising efforts. Cookies may help us understand how visitors use our website and allow us to enhance your browsing experience.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including processing orders, maintaining records, resolving disputes, enforcing agreements, and complying with legal requirements.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no internet transmission or storage system can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information, subject to legal obligations
Opt out of marketing communications

To exercise any of these rights, please contact us using the information below.

9. Third-Party Services and Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

11. Changes to This Privacy Policy

Thespittingimage may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page, and the revised version will take effect immediately upon posting unless otherwise stated.