FAQs

Welcome to the Thespittingimage FAQs page. Here, we’ve answered the most common questions our customers ask about our hourglass products, orders, shipping, returns, and more.

1. What makes Thespittingimage products unique?

At Thespittingimage, we specialize in hourglass products crafted with high-quality materials and elegant design. Each piece combines timeless aesthetics with functionality, making it a perfect decor item for any space.

2. Where is Thespittingimage located?

Our main office and fulfillment center are located at:

4010 BAYTOWN DR COLORADO SPRINGS CO 80916

We proudly serve customers across the United States through our online store.

3. How long does order processing take?

We typically process all orders within 2–3 business days (Monday–Friday). Orders placed after 5:00 PM (EST) will be processed the next business day.

4. What is the estimated delivery time?

Delivery times vary depending on your location, but most orders are delivered within 7–10 business days.

  • Handling Time: 2–3 business days (Mon–Fri)
  • Transit Time: 5–7 business days (Mon–Fri)

Please note that weather conditions, carrier delays, or holidays may affect delivery times.

5. Do you offer free shipping?

No. We offer a flat shipping rate of $5.99 per order.

6. Can I return or exchange an item?

Yes. We accept returns and exchanges for both defective and non-defective products.

  • Return Period: 30 days from delivery date
  • Condition: Items must be new and unused
  • Return Method: By mail
  • Restocking Fees: None

Customers are responsible for return shipping costs unless the product was defective or damaged upon arrival. Refunds are processed within 5 business days after we receive your return.

7. How do I start a return or exchange?

To start a return or exchange:

  1. Contact our support team at support@thespittingimage.net with your order number and a brief description of the issue
  2. Our team will provide step-by-step instructions to ensure a smooth process

Do not send items back without contacting support first.

8. What payment methods do you accept?

We accept a variety of secure payment options:

  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Apple Pay
  • Google Pay
  • PayPal Wallet

All payments are processed via encrypted, PCI-compliant gateways for security.

9. How do I track my order?

Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and carrier details. Use this number to track your package in real time until it arrives.

10. What if my order arrives damaged or defective?

If your order arrives damaged or defective, please contact support@thespittingimage.net immediately. Include your order number and photos of the item. We will resolve the issue promptly via replacement or refund.

11. Do you ship internationally?

Currently, Thespittingimage primarily serves customers within the United States. For updates on international shipping, please contact customer support.

12. What are your customer support hours?

Our support team is available:

  • Monday to Friday: 9:00 AM – 6:00 PM (EST)
  • Saturday: 10:00 AM – 3:00 PM (EST)
  • Sunday: Closed

You can reach us anytime via email at support@thespittingimage.net

13. Are your products suitable for gifting?

Yes. Our hourglass products make meaningful and elegant gifts for any occasion. They are perfect for friends, family, coworkers, or anyone who appreciates timeless decor.

14. Is my personal information secure when shopping online?

Yes. We use secure, encrypted checkout systems to protect your personal and payment information. We never share customer information with third parties except as required to process your order.

15. How can I contact Thespittingimage for more information?

For inquiries, product information, or assistance:

Email: support@thespittingimage.net

Address: 4010 BAYTOWN DR COLORADO SPRINGS CO 80916

We aim to respond within 24–48 business hours.

Shop with Confidence

Thespittingimage is committed to offering high-quality hourglass products that combine beauty, durability, and timeless design. Our goal is to ensure every customer enjoys a smooth shopping experience, secure transactions, and reliable service from start to finish.